ACTIVE Network is a member registration system that the Y uses to manage multiple facilities and hundreds of programs centrally. With ACTIVE, you can enjoy the added convenience of doing business with the Y from any device, with enhanced security features and easy registration options.
With ACTIVE Network®, you can register for activities at the Y online, allowing you to quickly and easily sign up for Y programs, view availability for member benefit classes, update payment information and more. This easy-to-use system is here to better serve you.
If you are a member with an email address on file, you already have an account through ACTIVE. Go to apm.activecommunities.com/ymcadetroit and click the sign in button. On the login page, click “forget your password?” and type in the email address that you gave to communicate with the YMCA of Metropolitan Detroit when you signed up for your membership. An email will be sent to you with your password.
If you are a member without an email address on file, or you do not know your email address that you use to communicate with the Y, then get started by creating a new account (apm.activecommunities.com/ymcadetroit/Create_Account).
If you are not a member, you can still sign up for an account to see all of the offerings at our branches! To become a member, though, you’ll have to visit a branch. Find our locations here.
When you are prompted to sign in, check the Forgot your Password box and click Continue. You will be requested to provide the email address you used to create your account. To protect your information, after providing your email address, you will be requested to verify your identity by providing your first and last name as well as your date of birth. Upon submission, an email will be sent to you containing a temporary password. Upon signing in, you will be prompted to change your password.
If after completing this procedure you are still experiencing difficulties, please contact our office during regular business hours and a member of our staff will assist you.
*Please DO NOT create another Customer Account.
You don’t have to be a member to create a profile online. But if you are a member and want to take advantage of the benefits of managing your account and registering for programs online, we will need to have your email address on file.
ACTIVE Network gives the YMCA and its branches the ability to engage with our members on a more frequent basis, which makes it easier to offer our valued members promotions and coupons. Yes, depending on the voucher or promotion.
ACTIVE will work with any device that has access to the internet.
Yes, it can be accessed on both Apple and Android devices.
No. By providing your email address, you will receive important communications from the YMCA of Metropolitan Detroit and its branches, mainly regarding your transactions and activities for which you’ve signed up. From time to time, offers and promotions from the YMCA of Metropolitan Detroit will be sent to your email. You can unsubscribe if you do not wish to receive promotional emails from the Y.
Information provided to the YMCA of Metropolitan Detroit through ACTIVE will only be used for transactions related to business of the YMCA of Metropolitan Detroit. We never share, sell or distribute your personal information to outside parties.
All financial and personal information provided through the ACTIVE Network system to the YMCA of Metropolitan Detroit is encrypted and secure.
You can conveniently update your banking information and your personal information in a safe and secure manner through your ACTIVE account.
You can make payments toward any of your outstanding balances through your ACTIVE account.
Yes, you can obtain your payment and tax history through your ACTIVE account.
You can view your transaction history and print your receipts once your Customer Account with login credentials has been established.
To access this information, please click on the My Account link (located at the top right-hand corner of your screen). To view prior transactions, you may click on the Get a List of Prior Transactions link.
To view past receipts, you may click on the Get a List of Prior Payments link (click on the receipt number to view and print each individual receipt).
Payment in full is required for most YMCA activities, whether registering online or at the front desk. If your chosen activity allows a deposit with payment plan, that can be done online.
Your current membership will continue without interruption.
Your bank statements may no longer reflect a deduction from the YMCA of Metropolitan Detroit; instead, depending on your financial institution, you may see transactions with the YMCA posted as ACTIVE Network, YMCA-ACT, or ACT. The upgrade to ACTIVE Network® will not affect the actual amount or timing of your payment.
No, the switch to ACTIVE has no impact on membership rates.
No. In order to sign up for a membership at the YMCA of Metropolitan Detroit and any of its branches, you must do so in your local branch. You will have the ability to take a tour, meet the staff and see what the Y is all about! Visit our locations page to find your nearest branch. Once you are signed up for a YMCA membership through ACTIVE, you can view and change your account information directly from your computer, tablet or smart phone device.
To make changes to your existing YMCA membership, terminating your account, please visit your branch.
While you can register for classes through ACTIVE, you cannot cancel or receive refunds for classes through ACTIVE. If you have any questions about this, please visit or call your branch.
You may add family members in the three following locations:
Yes, you can renew your annual membership online. At this time, you cannot make changes to your membership type online; that must be done at your branch.
Currently, you can reserve a tennis court at the Livonia Family YMCA online. Eventually, we will move toward facility reservations online. For now, with facility reservations, give us a call and we’ll be happy to help you.
Yes you can! Visit our website (ymcadetroit.org) and click on the volunteer button, and you’ll be able to select your nearest branch to see volunteer opportunities. Alternatively, through your ACTIVE account, you can look up an activity called “volunteer,” select your branch, and someone will be in touch with you regarding your availability.
Yes, ACTIVE allows you to register for your swim team and set up payment plans through your online account.
We are hoping to offer a locker renting service through ACTIVE at a later date. For now, lockers must be obtained at your local branch.
Have a question about ACTIVE® and don’t see an answer? Please contact us here.